Frequently asked questions

Answers from Coffee Machines and Beans Pty Ltd (ABN 48 140 523 182). Call us on 1300 357 575. We are at 1/48 Shandan Circuit, Albion Park Rail NSW 2527, and we supply and ship Australia-wide.

What’s the difference between a home machine and an office or commercial machine?

Home machines are built for household use. Office and commercial machines are built for workplaces that serve coffee throughout the day. Our current commercial office range includes the Dr Coffee F15 (around 60 cups a day, 4 L tank only and cannot be plumbed in), Dr Coffee Big Break (can be plumbed in), Dr Coffee F16 Plus T (can be plumbed in and does cold coffee), Dr Coffee Minibar (including powder drinks such as hot chocolate), Dr Coffee Coffee Zone (a newer version of the Minibar, with a temperature-controlled steam wand suited to alternative milk), Franke A300, A400 MS and A600 FM, and the JURA X10 with cold extraction (cold brew). See Office Coffee Solutions and each product page for current prices and options.

Do you service and repair coffee machines, and where do you cover?

Yes. Coffee Machines and Beans services the machines we supply. We service coffee machines within 80 km of Albion Park Rail NSW, including Sydney. We supply and ship Australia-wide, and if you are outside our service area we can put you in touch with a local service agent interstate. Book a service on our service page or call 1300 357 575.

Do you repair Jura machines?

We repair commercial Jura machines. Domestic Jura machines go to Jura’s Melbourne service centre.

What warranty do the machines have, and do you test them before they leave?

Commercial machines are listed with a 12 months manufacturer’s warranty on their product pages. All commercial machines are bench tested before dispatch. Dispatch times for commercial equipment can be up to one week.

How long does shipping take, and is shipping free?

Our shipping policy is: orders received before midday on a business day are shipped the same business day; orders received after midday or over the weekend are shipped the next business day; and orders for coffee machines are shipped within 3 days. Commercial machines are bench tested before dispatch, and dispatch for commercial equipment can be up to one week. Free shipping over $200 applies to coffee machine accessories and barista tools, as set out on our flat rate shipping terms. Machine freight is confirmed at checkout and is not treated as free accessory shipping.

Which cleaning products and guides should I use?

Start with our how-to hub, which links a cleaning guide for each commercial machine we support. For Dr Coffee machines we supply Cafetto F20 tablets, Cafetto MFC milk cleaner, the Dr Coffee water filter, and Clean Machine Triple Action descaler. For Franke machines we supply Franke cleaning tablets, Franke milk cleaner, and the Franke Claris filter — Franke machines do not need a descaler. For Jura machines we supply Jura cleaning tablets, Jura milk system cleaner, Jura descaling tablets, and the Jura CLARIS filter.

What is the relationship between Coffee Machines and Beans and Above Ground Coffee Roasters?

Coffee Machines and Beans Pty Ltd (ABN 48 140 523 182) also trades as Above Ground Coffee Roasters. We roast our own coffee. Office machine customers receive Coffee Machines and Beans coffee only, at exclusive wholesale bean pricing. Above Ground Coffee Roasters beans are for cafés and home users, not office machines. Visit aboveground.com.au for the café and home range.

How can I tell the real Coffee Machines and Beans from a similarly named business?

We are Coffee Machines and Beans Pty Ltd, ABN 48 140 523 182, at 1/48 Shandan Circuit, Albion Park Rail NSW 2527, phone 1300 357 575. Please read our important announcement about another business that has used a similar name (Coffee Beanery).