We have flat rate shipping for our home coffee machines to most locations in Australia. For some remote locations, we will have to quote the shipping costs separately before sending the machine

We like to bench test our machines before dispatch, so it may be a couple of days before we send them out.

No barista experience needed — we'll walk you through it. Every machine we sell comes with setup guidance, and if something's not right after it arrives, our own technicians handle the repair — not a call centre overseas.

New to espresso? We're happy to talk through grind size, tamping, and getting your first shot right

Something wrong? We service what we sell — real support, not a warranty card and a phone number that goes nowhere.

We Aim to Match, But Conditions Apply!

We strive to offer the most competitive prices in Australia for all your coffee brewing needs. While we're confident in our pricing, we're human, and occasionally, a competitor might slip a lower price past our radar. That's where you come in! If you spot a better deal elsewhere, we'll gladly match it, with some fair conditions to ensure a level playing field.

Here's the scoop:

• Aussie rivals only: The competitor must be an Australian retailer with prices in AUD and shipping from within our great nation.
• Brand buddies: They must be an authorised retailer of the specific brand you're eyeing.
• Twinsies, please: The product needs to be an exact match, brand new in its box, and readily available.
• Delivery included: We'll factor in the competitor's delivery cost for an apples-to-apples comparison.

Now, for some exceptions, where our price-matching magic might not work:

• Cashback & discounts: We can't match deals involving cashback offers or special discount coupons.
• Bulk buys: Commercial quantity pricing is a different beast, so we won't match those either.
• Clearance frenzy: Stock liquidation sales are temporary deals, and we can't keep up with their ever-changing prices.
• History can't be rewritten: We can't adjust past orders that have already been processed.
• Auction arena: Prices from auction sites like eBay or Catch of the Day aren't eligible.

The rare exception:

In extraordinary situations, we might not be able to match a competitor's price exactly. But don't worry, we'll still offer you the best possible price we can, because your coffee happiness matters to us!

So, there you have it! With these guidelines in mind, feel free to share any lower prices you find, and let's brew up some fair competition!