Additional warranty is conditional on the coffee machine receiving a service every 12 months at the Coffee Machines and Beans service facility located at 1/48 Shandan Circuit, Albion Park Rail, NSW, 2527. This service is a chargeable service and is done to replace wear and tear items that are not covered by warranty. This is considered a preventative maintenance service and will extend the machine lifecycle.
Items considered to be wear and tear items include steam/hot water Tap Seals, lever cams, group seal o-rings and screens, anti vacuum and steam safety valves. Wear and tear items will only need to be replaced when evidence of wear is identified during a service.
Machine warranty can be cancelled if the machine is damaged due to the following reasons. Damage caused by insects, vermin, poor water quality, lack of cleaning, customer neglect, evidence of an electrical spike or any event considered to be an act of god.